Category: Garage Door Services

Garage Door Repairman’s Guide to Anger Management

Why should you be concerned with “the best technique” to handle complaints and problems?

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If you have a poor experience, most people will not do business with you again, and they will rarely tell you why.

As the saying goes, what goes around comes around. That grapevine is real.

On the phone, dealing with an irritated client

When a customer is furious about something that happened during the garage door repair, or anything you did or didn’t do according to what they believed should have been done, and they are so enraged that their reasoning is completely illogical. You’re left wondering what the hell they’re talking about. (K.I.S.S) Simon, keep it simple. Don’t allow your feelings get in the way.

Assess the situation, give them space to vent their rage, then let it go since, honestly, you were probably simply the straw that broke the camel’s back, not the cause. Without saying anything, listen to them all the way through.

After they’ve finished venting their “concerns,” repeat it back to them to make sure you understand what they’re saying.

Check the service order against the problem they’re experiencing.

Don’t let the devil on your shoulder cause you to become enraged. They don’t want to be bossed around; they just want to feel important.

If you have a copy of the invoice or can recall the client’s name. Make use of it! There’s a reason why slaughterhouse animals aren’t named.

The majority of the time, a client is completely unaware of the scenario. That’s why they rang your doorbell! Talk them down, maintain your neutrality in the face of the assault, and always, always remember the garage door repairman’s mantra, “Live and let live…” oh wait. That is the 007 theme. Now, let’s go on.

In the end, most people have good intentions, yet they are taken advantage of by everyone from major corporations to poorly run small firms. Let’s face it, you’re in the service industry, and you need to thrive in it or you’ll fail, even if you’re a huge corporation. Revenues will plummet, and everyone will be left scratching their heads, wondering what the hell happened.

Managing an irritated customer in person

It’s one thing to talk on the phone; it’s quite another to be out in the field as a garage door repairman! Some people thrive on confrontation. When these situations arise, you will have to weigh each one for yourself. Each garage door repairman has a different level of comfort with harsh language; some may be offended by it, while others may not. When people are furious enough to use foul language, they usually feel terrible about it later. The best thing you can do is to walk away.

Garage Door Servicing Tips

It is important that you have your garage door checked by a professional periodically to avoid problems. This is especially true if you own a vintage or antique model garage door. Garage Door Servicing offers excellent info on this. Regular maintenance can help prevent the need for costly repairs. Even if you live in an area where snowfalls are common, regular inspections will help prevent damage to the wood. It is also wise to have your garage door checked annually for necessary servicing and adjustments.

 

To save money on unnecessary repairs, it is wise to have regular maintenance performed on your garage door. A thorough inspection of your system will allow you to identify areas that require special attention. If you find yourself having to call in a professional because of a problem, you may want to consider purchasing an inexpensive key chain joggle so that when you are servicing your doors you will be able to perform the needed work without calling in a professional. The keychain joggle will allow you to perform all of the required tasks related to your door servicing without being called in to do so. It will save you time and money.

Many people do not take regular garage doors seriously but it is imperative that your system be maintained so that you will be able to avoid expensive repairs down the road. In fact, you may discover that your garage doors need some minor repairs before you even begin thinking about having a professional to repair them. If your door is not maintained properly, then it could result in premature failure. If you take the time to do a regular inspection of your system then you will be able to identify any problems before they turn into a serious issue that will cause you to call in a professional to service your door.

Contact Info

Chicago Garage Door
1238 Regent Dr, Mundelein, Illinois 60657
Phone no:  (888) 501-0533